TERMS & CONDITIONS
Please see below for Terms & Conditions relating to both our website and farm bookings
Please read these terms and conditions carefully and contact us if you have any queries before you arrive. When you confirm your purchase, you are accepting that these terms and conditions form the basis of a contract between us (Chestnut Farm) and you (visitor).
Prices are inclusive of any taxes. We endeavour to ensure that the information and prices on our website are accurate, however occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You should check the current price and all other details relating to the arrangements that you wish to book, before your booking request is made. All tours are sold subject to availability.
Booking confirmation will only be issued once we have received full payment from you. Online bookings are not confirmed until a personalised e-mail detailing that a booking is confirmed is sent by Chestnut Farm.
In the very unlikely event that we cannot proceed with a Farm Tour, we reserve the right to cancel any scheduled tour or event at any time. In such circumstances you will be asked if you would like to transfer to an alternative date at no additional cost, however you can also request a full refund if you prefer.
In the event of a no show, or a reduction in numbers booked and paid for, the full cost of the booking is charged and is nonrefundable.
You MUST arrive at your specified time. We cannot allow entry to the farm before your arrival time. Please do not try to access the farm site until your pre booked time. Please print your ticket or be prepared to present your booking number on your device.
Children under 16 must be accompanied by an adult to be permitted entry. You must be 11 or older to take part in a Farm booking activity by yourself, any younger and you will need supervision which comes at a £10 charge per supervisor.
Anyone under the influence of drugs or alcohol will be refused entry.
We reserve the right to refuse entry to late arrivals.
All Tours and entry to Farm are pre-booked.
PLEASE DO NOT VISIT OUR FARM IF YOU ARE DISPLAYING ANY COVID-19 SYMPTOMS
If you have to cancel your visit due to yourself or a member of your party having to self-isolate or having COVID-19 symptoms, we will offer a full refund.
Behaviour during farm Bookings
Hand washing facilities are provided. We will ask all visitors to wash their hands on arrival with the soap provided and dry with paper towels. This is to be repeated before tea/coffee break, and again before leaving.
You must comply with all reasonable requests and directions from us, and strictly obey farm signs indicating no go areas.
You must comply with any Government imposed COVID requirements e.g. social distancing, which are enforced at the time of your tour.
We have a strict No Smoking Policy throughout the farm.
All visitors to Chestnut Farm participate in tours at their own risk. We will not be liable for any loss or injury suffered by you resulting from any activity which is beyond the direct control of the farm. You are advised not to bring any items of special value along to our farm tours. We will not accept responsibility for the loss or damage to any personal possessions.
You shall be responsible for and pay compensation relating any damage to or destruction of any property belonging to us, which is directly attributable to you or a member of your group.
As well as the above, by agreeing to our terms and conditions you also agree to our Farm Visits Disclaimer which can be found at https://www.chestnutfarm.je/disclaimer
Eating is not permitted on the tour. Eating of any kind is only permitted in areas that will be pointed out to you after your visit if it corresponds with the type of visit you have purchased.
You must not feed any of the animals during the tour.
Adults are responsible for the supervision and safety of their children at all times. Parents/guardians are responsible for ensuring their children do not put their hands in their mouths after touching animals.
Unacceptable and violent behaviour towards Chestnut Farm staff or other tour guests will not be tolerated, and we reserve the right to ask anyone showing aggressive or confrontational behaviour to leave.
Please check the confirmation carefully to make sure that all your booking details are correct. If your confirmation appears to be incorrect or incomplete, please notify us immediately and we will endeavour to make the necessary changes.
Unfortunately, we cannot issue any refunds for cancellations, no shows or reduced numbers. Bookings are transferable at our discretion to an alternative date or time if you contact us directly via email or phone at least 48 hours prior to your booked arrival time, any thing received after this 48 hours prior will be dealt on a case by case basis. We cannot guarantee that we can change the date of your visit, however we will make all reasonable efforts to do so.
Tours cancelled due to a pandemic (for example foot and mouth disease, E Coli, or any other environmental issue that forces the farm to close) will be given a full refund.
We will not cancel tours due to inclement weather, unless in the very unlikely event that we deem it unsafe or unreasonable to be exposed to the weather. It is important to provide a mobile telephone number when you book so that we can contact you, in the event of tours being cancelled. You must come to the farm dressed in warm waterproof and appropriate clothing and footwear. It is a good idea to bring empty carrier bags or bin liners for any dirty footwear that you remove before entering your vehicle.
Medical and Special Needs
We will try to accommodate disabilities and medical problems where we can, but please be aware that many of our tours may not be suitable. If you or any member of your party has a disability or medical problem which may affect their ability to attend our tours, please enquire first before booking, giving us full details so that we can advise you as to the suitability of your chosen arrangements. If we are not informed of any disabilities or medical problems in this way, then we cannot be held responsible for any cost or inconvenience occurred. In most cases, wheelchair access is something we cannot accommodate for. In most cases we will allow you to come down and see what the farm is like for yourself to see if it is suitable - please only do this with written permission from a member of staff to insure your safety.
Departing the farm
You MUST leave within the time frame given to you by your booking to allow for farm duties to take place as well as the preparation for other visitors to also take place.
Please note: Any special requests must be raised with us at the time of booking. Whilst we will try to accommodate your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet any special request will not be a breach of contract on our part.
If you wish to make a private tour booking, please contact us to discuss your requirements further.
Itineraries are subject to change and at times it may be necessary to restrict access to certain areas of the farm. We will endeavour to publicise any such changes on our social media channels.
We may use images and videos of you, taken during your visit for advertising and promotional purposes. You must let us know ahead of your visit if you do not give permission for us to do so.
These terms and conditions outline the rules and regulations for the use of Chestnut Farm's Website, located at www.chestnutfarm.je.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Chestnut Farm if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Chestnut Farm and/or its licensors own the intellectual property rights for all material on Chestnut Farm. All intellectual property rights are reserved. You may access this from Chestnut Farm for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Chestnut Farm
Sell, rent or sub-license material from Chestnut Farm
Reproduce, duplicate or copy material from Chestnut Farm
Redistribute content from Chestnut Farm
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Chestnut Farm does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Chestnut Farm,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Chestnut Farm shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Chestnut Farm reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Chestnut Farm a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Chestnut Farm; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Chestnut Farm. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Chestnut Farm's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.